Customer Experience Executive

About UsZupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: [hidden] focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enablingour users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience ExecutiveLocation: We are location agnostic & operating in a hybrid modelCore Responsibilities

Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.

Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.

Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.

To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).

Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).

Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.

Should have managed - Emails/Calls/Chat/Social Media queries.

Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- [hidden]