Senior ServiceNow Administrator

Company Name:WillwareTechnologies

Role:Senior ServiceNow Administrator

Experience:6+Years

Location:Hyderabad

WorkMode:Hybrid

Job Description : We are looking for a skilled Senior ServiceNow Administrator / Developer with strong experience in ITSM, IT Asset Management (HAM/SAM), CMDB, Discovery, Service Mapping, scripting, and integrations. The candidate will be responsible for administering, enhancing, troubleshooting, and supporting the ServiceNow platform while ensuring stability, security, and continuous improvement.

Key Responsibilities Administer and support ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.Implement and maintain Hardware Asset Management (HAM) and Software Asset Management (SAM) processes.Manage and maintain the CMDB, ensuring accurate CI data, relationships, and data integrity.Configure and troubleshoot ServiceNow Discovery and Service Mapping.Develop and manage integrations with Active Directory, Microsoft 365, SCCM, Intune, and other enterprise systems.Configure Business Rules, UI Policies, Client Scripts, Flow Designer, workflows, and automation.Manage ServiceNow users, roles, permissions, and ACLs.Troubleshoot and resolve complex ServiceNow platform and configuration issues.Support software license compliance, contract management, and IT asset lifecycle processes.Collaborate with infrastructure, security, application, and other IT teams to resolve technical issues.Plan and manage ServiceNow platform upgrades, including feature assessment, testing, stakeholder coordination, and deployment.Identify new ServiceNow capabilities and recommend improvements to business processes.Ensure user issues are resolved within agreed SLA/performance metrics.Follow ServiceNow and ITIL best practices and maintain platform security and stability.

Required Skills & Qualifications Bachelors degree in Information Technology, Computer Science, or a related field.6+ years of hands-on experience in ServiceNow administration and support.Strong experience with ServiceNow ITSM modules.Hands-on experience with HAM and SAM.Strong knowledge of CMDB, Discovery, and Service Mapping.Minimum 4 years of ServiceNow scripting/development experience.Strong knowledge of JavaScript, Glide API, Business Rules, UI Policies, and Flow Designer.Experience developing and troubleshooting REST/SOAP API integrations.Knowledge of Active Directory, Microsoft 365, SCCM, and Microsoft Intune integrations.Strong understanding of ACLs, roles, permissions, and ServiceNow security.Knowledge of ITIL and IT Service Management principles.Experience handling critical incidents and complex technical issues.Strong analytical, troubleshooting, communication, and problem-solving skills.Ability to work under pressure and prioritize multiple business requirements. .