Account Manager

Should have experience in both sales (hunting) and Account Management (Farming)

Should have a track record of managing an account for more than 4-7 years with the growth record

Should possess excellent oral and written communication skills

Should be willing to have short trips to US / UK for 4 - 7 times a year

Should have a very good understanding of Technology services

Should have managed multiple customers/clients

Exposure to project/ program management would be desirable

Responsibilities:

Establish productive, professional relationships with key personnel in assigned accounts.

Build a deep understanding of the assigned account's business and identify potential opportunities.

Build the pipeline for the existing and new services.

Be the Primary contact to the assigned account and ensure the relationship is built at all levels.

Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.

Proactively assess, clarify, and validate customer needs on an ongoing basis.

Responsible for Customer Satisfaction and work with the counterpart on the delivery side

Own the account and perform the Account Analytics to be able to create growth

Make sure the CRM is up to date.

Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides

Own the contract process with all the accounts

Ensure the client has the complete visibility of all the Aspire services with periodic updates

Meets assigned targets for profitability and strategic objectives in assigned accounts.

Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

Achieves assigned targets in the designated accounts.

Meets assigned expectations for profitability.

Ensure the collections are done on time (DSO is a metric)

Achieves strategic customer objectives defined by company management.

Completes strategic customer account plans that meet company standards.

Work timing would be aligned to the respective geography.

Key communication points:

Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams

Customer Side: CXO, VPs, Product Managers

Maintains high customer satisfaction ratings (CSAT) that meet company expectations.