ORM Executive - Fresher

About the job:As an ORM Executive at ONLINE REPUTATION MANAGEMENT PRIVATE LIMITED, you'll help monitor and manage online conversations, support timely responses, and contribute to a consistent, professional presence across social media channels.

Key responsibilities:

1. Monitor social platforms, review sites, and other relevant online channels for mentions, comments, reviews, and emerging concerns.

2. Draft clear, thoughtful responses to customer feedback and public queries, following approved tone and escalation guidelines.

3. Support social media marketing activities by scheduling posts, coordinating content updates, and tracking audience responses.

4. Flag sensitive or time-critical issues to the appropriate colleagues, sharing context and links to the original conversations.

5. Maintain accurate records of mentions, responses, recurring themes, and issues requiring follow-up.

6. Prepare regular summaries of online sentiment and engagement, highlighting notable changes and recurring feedback.

7. Identify opportunities to improve response quality and social media engagement based on audience interactions and performance trends.Who can apply:Only those candidates can apply who:Salary:₹ 2,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Social Media MarketingAbout Company:With ideas that instill conversations created to shape culture for the type of brands that have the stomach to take the pioneering plunge with us. At RepIndia, we see the future and the potential that the digital medium has to offer. Together, we can shape it to help you realize your business and brand-building objectives. To date, more than 150 brands have rediscovered their identity with us and built a more robust connection with their target audience. 'Live digital. Breathe digital. On repeat.' That's what we do at RepIndia. We don't just follow digital trends; we make them. We don't just make content; we create masterpieces. We don't just have fun; we celebrate. And whatever we do, we do it with heart. That's what helps us set your brand apart.

Responsibilities

As an ORM Executive at ONLINE REPUTATION MANAGEMENT PRIVATE LIMITED, you'll help monitor and manage online conversations, support timely responses, and contribute to a consistent, professional presence across social media channels.

Key responsibilities:

1. Monitor social platforms, review sites, and other relevant online channels for mentions, comments, reviews, and emerging concerns.

2. Draft clear, thoughtful responses to customer feedback and public queries, following approved tone and escalation guidelines.

3. Support social media marketing activities by scheduling posts, coordinating content updates, and tracking audience responses.

4. Flag sensitive or time-critical issues to the appropriate colleagues, sharing context and links to the original conversations.

5. Maintain accurate records of mentions, responses, recurring themes, and issues requiring follow-up.

6. Prepare regular summaries of online sentiment and engagement, highlighting notable changes and recurring feedback.

7. Identify opportunities to improve response quality and social media engagement based on audience interactions and performance trends.