Customer care Support

Job Summary:As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.Key Responsibilities:Handle inbound and outbound customer calls, emails, or chats professionallyAssist customers with inquiries, service requests, and issue resolutionProvide accurate information about products and servicesMaintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)Follow up with customers to ensure resolution and satisfactionEscalate complex issues to the appropriate teams when requiredAdhere to quality standards, company policies, and service-level agreements (SLAs)Collaborate with internal teams to improve customer experienceMeet customer satisfaction and productivity targetsQualifications:High school diploma or equivalent; Bachelor’s degree is a plusPrior experience in customer care, customer support, or call center operations preferredStrong verbal and written communication skillsAbility to handle customers patiently and professionallyComfortable working independently and in a team environmentBasic computer skills and familiarity with CRM tools and MS OfficeCustomer-focused mindset with problem-solving abilityJob Types: Full-time, Permanent, FresherPay: ₹11,828.27 - ₹25,000.00 per monthBenefits:Paid sick timePaid time offProvident FundWork Location: In person