IT Delivery and Governance Manager (Ahmedabad)

About the Role

The Technology Service Delivery Manager is responsible for ensuring technology services, projects, and initiatives are effectively coordinated, communicated, and delivered.

This role sits at the intersection of Service Delivery Management and Project Management, providing governance, coordination, visibility, and accountability across the Technology function. The successful candidate will work closely with technology teams, business stakeholders, vendors, and partners to ensure priorities remain aligned, risks are actively managed, and initiatives progress toward successful outcomes.

This is an ideal prospect for someone who combines strong organizational and project management skills with a solid understanding of technology and a passion for driving execution.

Service Delivery Management.

• Support the ongoing delivery and continuous improvement of technology services across the organization.
• Coordinate and manage technology-related escalations, ensuring issues are appropriately tracked, communicated, and resolved.
• Maintain visibility across technology operations, identifying service risks, recurring issues, and opportunities for improvement.
• Work closely with internal teams, business stakeholders, and external partners to ensure service expectations are met.
• Contribute to service governance, reporting, and operational review processes.

Project & Initiative Delivery

• Coordinate technology projects and strategic initiatives from initiation through delivery.
• Maintain visibility across project timelines, dependencies, risks, priorities, and key milestones.
• Coordinate resources, stakeholders, and activities to help ensure successful project outcomes.
• Drive accountability and follow-through across project teams and stakeholders.
• Escalate risks, delays, and blockers when appropriate to maintain delivery momentum.
• Support project governance, status reporting, and portfolio visibility across the Technology function.

Communication, .