Sales Associate - EdTech (WFH)

About the job:Key Responsibilities:

1. Drive B2C sales and enrolments for Heart It Out Academy's online courses, certifications, workshops, and training programs.

2. Meet and exceed monthly sales targets and other KPIs related to lead conversion, enrolments, revenue, and learner engagement.

3. Develop a strong understanding of all Academy programs, including their curriculum, learning outcomes, duration, pricing, eligibility, and career relevance.

4. Engage with prospective learners through phone calls, WhatsApp, email, social media, and other digital channels.

5. Respond promptly to inbound leads and proactively follow up with prospective learners to move them through the sales funnel.

6. Conduct consultations and needs assessments to understand learners' educational backgrounds, interests, career goals, and learning requirements.

7. Maintain accurate and up-to-date records of leads, calls, follow-ups, conversions, and sales activities.

8. Track individual sales performance and regularly report on lead conversion, enrolment numbers, revenue, and other relevant KPIs.

9. Collaborate closely with the Academy, Marketing, and Program teams to improve lead quality, learner experience, and conversion rates.

10. Recommend relevant courses or programs based on individual learner needs and interests.

11. Clearly communicate program details, including curriculum, learning format, schedules, fees, payment options, certification, and other relevant information.

12. Handle prospective learner questions, concerns, and objections and provide accurate and timely information.

13. Build and maintain strong relationships with prospective and enrolled learners throughout the enrolment journey.

14. Maintain consistent follow-ups with leads and ensure effective lead nurturing until conversion or closure.

15. Identify new sales opportunities through inbound enquiries, referrals, existing databases, social media, and direct outreach.

16. Share insights and feedback with the Marketing and Academy teams regarding learner needs, objections, preferences, and emerging demand for programs.

17. Contribute to improving sales processes, outreach strategies, lead nurturing practices, and overall learner conversion.

18. Support learners with relevant information during the pre-enrolment process to ensure they make informed decisions about the programs they choose.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 4,00,000 - 9,60,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:SalesOther Requirements:1. Bachelor’s degree in Business, Psychology, Marketing, Education, or a related field.2. Strong verbal and written communication skills with a consultative and learner-first approach.3. Strong interest in online education, professional development, psychology, mental health, or related fields.4. Proven experience in B2C sales, preferably in EdTech, education, training, healthcare, wellness, or a related sector.5. Ability to understand learner needs and effectively communicate the value and relevance of educational programs.6. Ability to work independently, manage time effectively, and prioritize leads and sales activities.7. Strong persuasion, negotiation, and objection-handling skills.8. Goal-oriented mindset with a track record of meeting or exceeding sales targets.9. Ability to manage and nurture leads throughout the sales funnel and maintain long-term learner relationships.10. Experience engaging with customers through digital channels such as phone, email, WhatsApp, social media, and other communication platforms.11. Flexibility to work evenings or weekends when required to accommodate prospective learners.12. Strong organizational skills and attention to detail.About Company:Heart It Out is a mental health and well-being initiative that strives to provide accessible mental health to 1.5 billion people by 2030. We wish to create authentic spaces for people to explore and be themselves. Our therapeutic services, products, workshops, and events are thoughtfully curated to highlight the importance of self-care and tackle mental health in urban settings.

Responsibilities

Key Responsibilities:

1. Drive B2C sales and enrolments for Heart It Out Academy's online courses, certifications, workshops, and training programs.

2. Meet and exceed monthly sales targets and other KPIs related to lead conversion, enrolments, revenue, and learner engagement.

3. Develop a strong understanding of all Academy programs, including their curriculum, learning outcomes, duration, pricing, eligibility, and career relevance.

4. Engage with prospective learners through phone calls, WhatsApp, email, social media, and other digital channels.

5. Respond promptly to inbound leads and proactively follow up with prospective learners to move them through the sales funnel.

6. Conduct consultations and needs assessments to understand learners' educational backgrounds, interests, career goals, and learning requirements.

7. Maintain accurate and up-to-date records of leads, calls, follow-ups, conversions, and sales activities.

8. Track individual sales performance and regularly report on lead conversion, enrolment numbers, revenue, and other relevant KPIs.

9. Collaborate closely with the Academy, Marketing, and Program teams to improve lead quality, learner experience, and conversion rates.

10. Recommend relevant courses or programs based on individual learner needs and interests.

11. Clearly communicate program details, including curriculum, learning format, schedules, fees, payment options, certification, and other relevant information.

12. Handle prospective learner questions, concerns, and objections and provide accurate and timely information.

13. Build and maintain strong relationships with prospective and enrolled learners throughout the enrolment journey.

14. Maintain consistent follow-ups with leads and ensure effective lead nurturing until conversion or closure.

15. Identify new sales opportunities through inbound enquiries, referrals, existing databases, social media, and direct outreach.

16. Share insights and feedback with the Marketing and Academy teams regarding learner needs, objections, preferences, and emerging demand for programs.

17. Contribute to improving sales processes, outreach strategies, lead nurturing practices, and overall learner conversion.

18. Support learners with relevant information during the pre-enrolment process to ensure they make informed decisions about the programs they choose.