Customer Support Executive - Fresher

About the job:Customer Support & Training Executive

9ance is a technology company building AI-powered business solutions, including NeeN AI CRM, ERP, HRMS, and business automation products. We help businesses improve productivity and streamline their daily operations through technology.

About the Role

We are looking for customer-focused and enthusiastic professionals to join our Customer Support and Training team. You will work directly with customers, help them understand our software products, assist with onboarding, conduct training sessions, and provide ongoing support to ensure they get the best experience with 9ance solutions.

This role is ideal for candidates interested in customer success, SaaS products, business communication, and technology.

Key responsibilities:

1. Assist customers with product-related queries over phone calls, WhatsApp, email, and online meetings.

2. Onboard new customers and guide them through account setup and initial configuration.

3. Conduct product demonstrations and training sessions for customers.

4. Explain features and workflows of NeeN AI CRM, ERP, HRMS, and other 9ance products.

5. Identify basic technical issues and coordinate with the technical team for resolution.

6. Follow up with customers to ensure their concerns are addressed.

7. Maintain records of customer queries, feedback, support activities, and training sessions.

8. Prepare user guides, FAQs, and product training materials.

9. Collect customer feedback and share suggestions for improving the product experience.

Apply now and start your career with 9ance in customer success and technology!

Additional Details:

A. Perks and Benefits

1. Competitive salary (to be discussed during the hiring process)

2. Hands-on experience with AI-powered software products

3. Practical exposure to CRM, ERP, HRMS, and SaaS customer onboarding

4. Opportunity for growth and career advancement based on performance

5. Professional work environment

B. Additional Information:

1. Job Location: Bhopal, Madhya Pradesh

2. Work Mode: On-site

3. Joining: Immediate joiners preferred

4. Salary: To be discussed during the hiring processWho can apply:Only those candidates can apply who:Salary:₹ 2,00,000 - 2,40,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Excel, Client Relationship Management (CRM) and Effective CommunicationOther Requirements:1. Excellent verbal communication skills in Hindi and English.2. Strong customer service and interpersonal skills.3. Basic computer and internet knowledge.4. Problem-solving ability and willingness to learn.5. Confidence in communicating with customers and explaining software features.6. Familiarity with MS Office or Google Workspace is an advantage.7. Candidates with a bachelor’s degree in any discipline.8. Freshers with strong communication skills are welcome.9. Candidates interested in customer support, SaaS products, software training, or customer success.10. Applicants who can work from our Bhopal office.About Company:9ance builds AI-powered business software for CRM, ERP, HRMS, finance, automation, and customer engagement. We help businesses automate sales, operations, and communication using Voice AI, WhatsApp automation, and real-time intelligence. Join us to build the future of SaaS and business automation.

Responsibilities

Customer Support & Training Executive

9ance is a technology company building AI-powered business solutions, including NeeN AI CRM, ERP, HRMS, and business automation products. We help businesses improve productivity and streamline their daily operations through technology.

About the Role

We are looking for customer-focused and enthusiastic professionals to join our Customer Support and Training team. You will work directly with customers, help them understand our software products, assist with onboarding, conduct training sessions, and provide ongoing support to ensure they get the best experience with 9ance solutions.

This role is ideal for candidates interested in customer success, SaaS products, business communication, and technology.

Key responsibilities:

1. Assist customers with product-related queries over phone calls, WhatsApp, email, and online meetings.

2. Onboard new customers and guide them through account setup and initial configuration.

3. Conduct product demonstrations and training sessions for customers.

4. Explain features and workflows of NeeN AI CRM, ERP, HRMS, and other 9ance products.

5. Identify basic technical issues and coordinate with the technical team for resolution.

6. Follow up with customers to ensure their concerns are addressed.

7. Maintain records of customer queries, feedback, support activities, and training sessions.

8. Prepare user guides, FAQs, and product training materials.

9. Collect customer feedback and share suggestions for improving the product experience.

Apply now and start your career with 9ance in customer success and technology!

Additional Details:

A. Perks and Benefits

1. Competitive salary (to be discussed during the hiring process)

2. Hands-on experience with AI-powered software products

3. Practical exposure to CRM, ERP, HRMS, and SaaS customer onboarding

4. Opportunity for growth and career advancement based on performance

5. Professional work environment

B. Additional Information:

1. Job Location: Bhopal, Madhya Pradesh

2. Work Mode: On-site

3. Joining: Immediate joiners preferred

4. Salary: To be discussed during the hiring process