Client Communication

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.Key Responsibilities:Act as the first point of contact for clients post-onboardingAssist the CSM team in understanding client requirements and prioritiesCoordinate between internal teams and clients to ensure timely updates and follow-upsHelp track deliverables and ensure SLAs are metMaintain clear communication records and update CRMs accordinglyHandle client feedback, concerns, and route them to appropriate internal stakeholdersWhat We’re Looking For:Strong communication and interpersonal skillsAbility to manage multiple tasks and work under pressureGood understanding of customer service processesBasic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plusFresher or 1-2 years of experience in customer-facing roles preferredLocation: Hyderabad, India. WFO only