Customer Support Executive

Job Description:We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!Key Responsibilities:📞 Customer Support:👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.👉🏻 Assist customers with product information, order status, and other related queries.📲 Communication:👉🏻 Maintain positive and professional behavior with customers at all times.👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.😇 Issue Resolution:👉🏻 Identify and resolve customer issues efficiently.👉🏻 Escalate complex issues to the appropriate departments when necessary.👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.🛒 Order Management:👉🏻 Assist customers with order placements, modifications, and cancellations.👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.👉🏻 Handle product returns, exchanges, and refunds as per company policies. ✍🏻 Product Knowledge:👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.👉🏻 Provide accurate information to customers about product features, benefits, and usage.Requirements:🖥 Technical Skills:👉🏻 Familiarity with customer service tools and software.👉🏻 Basic knowledge of CRM systems.👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.👩‍💼Experience:👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).👨‍💼Personal Attributes:👉🏻 Strong problem-solving skills.👉🏻 Ability to work independently and as part of a team.👉🏻 High level of integrity and professionalism.👉🏻 Patience and empathy in dealing with customer concerns.How to Apply:Please fill this form to apply for the job: [hidden] look forward to welcoming a new member to our dynamic team!