Call Quality Analyst

What is Vyapar?Vyapar is a business accounting software (android and windows) that simplifies the process ofmanaging a business for millions of Indian MSMEs. The software allows users to create business transactions, share them with their customers, manage their inventory, keep track of their receivable/payable and manage end-to-end taxation.Who uses Vyapar?Vyapar is used by almost every type of business in India, be it retailers, distributors, Wholesalers, Manufacturers or Service Professionals. The horizontal approach towards building Vyapar allows every business to fit it into our Use case and manage it efficiently. From a small garage service center to a multi-outlet grocery store, Vyapar isbuilt for and used by almost the entire breadth of business types in India. As far as numbers go, Vyapar has been installed by almost 1 crore businessmen across the countryWhat is the role about?Job Description: Conduct regular Call audits for the Agents.  Create quality measurements to track improvement in Agents.  Execute quality improvement activities.  Adhere to support quality and standards.  Ensure Services meet customer expectations and demand Reports creation and documenting agent’s performance.  Work closely with the team to improve calling standards.Education and Experience Min- 12th Pass Proficient in relevant computer applications Required language proficiency, especially Hindi and English Good CommunicationKey Competencies and Skills Strong problem-solving abilities in technical and accounting basics.  Patience/ Soft Skills Diligence Problem analysis and problem-solving Team player with the ability to work with minimal supervision