Operations Executive

About the job:Key Responsibilities:

1. Operations Management: Oversee daily operations, ensuring smooth workflow, timely execution, and efficient coordination across departments.

2. Packing Team Supervision: Supervise and manage the packing team, ensuring accurate order packing, quality checks, productivity, task allocation, and timely dispatches.

3. Logistics & Dispatch Management: Coordinate with courier partners, monitor shipments, track deliveries, and resolve pickup delays, RTOs, and logistics-related issues.

4. Customer Support & Escalations: Manage customer queries, complaints, returns, exchanges, and refunds while ensuring prompt resolution and customer satisfaction.

5. Inventory & Quality Control: Monitor stock availability, maintain inventory accuracy, identify defective products, and coordinate with vendors for replacements or resolutions.

6. Team Coordination & Accountability: Assign responsibilities, monitor team performance, follow up on pending tasks, and ensure operational discipline and accountability.

7. Reporting & Documentation: Maintain accurate operational records, update trackers, prepare daily reports, and communicate key updates to management.

8. Vendor & Stakeholder Coordination: Communicate professionally with vendors, logistics partners, and internal teams to ensure timely execution of operational requirements.

9. Problem-Solving & Process Improvement: Identify operational bottlenecks, proactively resolve routine challenges, and recommend improvements to increase efficiency.

10. Deadline & Performance Monitoring: Track pending orders, operational deadlines, and team deliverables, ensuring timely completion and escalation of critical issues.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,20,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:Operations, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Effective Communication, Customer Support and Logistics ManagementOther Requirements:1. We are looking for a proactive, energetic, and ownership-driven individual with a strong passion for operations.2. The ideal candidate should have a problem-solving mindset, take complete accountability for assigned responsibilities, demonstrate a hands-on approach, and thrive in a fast-paced startup environment.3. Must be willing to take initiative, adapt quickly, and go the extra mile to ensure smooth daily operations.About Company:Transition by SADHNA RETAIL is a premium clothing brand that blends contemporary fashion with innovative design, catering to both Gen Z and millennials. Our collections offer a unique mix of versatile (detachable, reversible) and classic (graphic T-shirts, hoodies) apparel, ensuring style meets functionality. We prioritize high-quality craftsmanship, trendsetting designs, and a bold identity that resonates with individuals embracing evolution and self-expression.

Responsibilities

Key Responsibilities:

1. Operations Management: Oversee daily operations, ensuring smooth workflow, timely execution, and efficient coordination across departments.

2. Packing Team Supervision: Supervise and manage the packing team, ensuring accurate order packing, quality checks, productivity, task allocation, and timely dispatches.

3. Logistics & Dispatch Management: Coordinate with courier partners, monitor shipments, track deliveries, and resolve pickup delays, RTOs, and logistics-related issues.

4. Customer Support & Escalations: Manage customer queries, complaints, returns, exchanges, and refunds while ensuring prompt resolution and customer satisfaction.

5. Inventory & Quality Control: Monitor stock availability, maintain inventory accuracy, identify defective products, and coordinate with vendors for replacements or resolutions.

6. Team Coordination & Accountability: Assign responsibilities, monitor team performance, follow up on pending tasks, and ensure operational discipline and accountability.

7. Reporting & Documentation: Maintain accurate operational records, update trackers, prepare daily reports, and communicate key updates to management.

8. Vendor & Stakeholder Coordination: Communicate professionally with vendors, logistics partners, and internal teams to ensure timely execution of operational requirements.

9. Problem-Solving & Process Improvement: Identify operational bottlenecks, proactively resolve routine challenges, and recommend improvements to increase efficiency.

10. Deadline & Performance Monitoring: Track pending orders, operational deadlines, and team deliverables, ensuring timely completion and escalation of critical issues.