About the internship:Tossit is an on-demand home cooking platform that connects customers with trained and verified cooks. Customers can select their dishes, choose a time slot, and get a cook at their doorstep to prepare fresh meals using their own ingredients.
We're looking for a Customer Support & Recruitment Intern to handle customer queries, coordinate with our operations team, and assist in screening and shortlisting cooks for our platform.
Selected intern's day-to-day responsibilities include:
A. Customer support & operations coordination:
1. Handle customer queries through calls and messages.
2. Assist customers with bookings, scheduling, cancellations, and service-related concerns.
3. Coordinate with the operations team to resolve customer issues promptly.
4. Follow up with customers to ensure a smooth service experience.
5. Maintain records of customer interactions and resolutions.
B. Cook recruitment & screening:
1. Contact cook leads and conduct initial screening calls.
2. Understand their cooking experience, skills, availability, location, and interest in joining Tossit.
3. Explain the Tossit platform, working model, and earning opportunities to potential cooks.
4. Assess candidates based on basic eligibility and requirements.
5. Shortlist suitable cook leads and forward them to the operations team for further interviews and onboarding.
6. Maintain and update cook recruitment trackers.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 14th Oct'26 and 18th Nov'26are available for duration of 6 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR₹ 20,000 - 25,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress code, Job offerSkills required:MS-Excel, Client Relationship and Customer SupportOther Requirements:1. Excellent communication skills in Hindi and English (mandatory).2. Confident and comfortable handling phone calls.3. Strong interpersonal and problem-solving skills.4. Ability to communicate professionally with customers and cook candidates.5. Basic knowledge of Google Sheets or Excel.6. Organized, proactive, and capable of managing multiple tasks.7. Freshers are welcome to apply.8. Comfortable speaking and understanding Hindi and English.About Company:Tossit is bringing the '30-minute convenience' revolution to home cooking.
Tossit enables users to book a trained cook who arrives at their home in 30 minutes and prepares fresh, personalized meals in their own kitchen. Our recipe-led platform helps users discover dishes, choose recipes, and get access to a network of cooking professionals who make home-cooked food as convenient as ordering food online.
We're building the future of food at home, a world where home-cooked meals are accessible, personalized, and available on demand. Backed by technology, we're reimagining how India cooks, eats, and experiences food at home. We're an early-stage, venture-backed startup, and you'll have the opportunity to work directly with the founders, take ownership from day one, and help shape a category-defining company from the ground up.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 350000 to 450000/yearA. Who would be a good fit?
Someone who enjoys interacting with people, is confident handling calls, can resolve customer concerns professionally, and can identify suitable cook candidates through initial conversations.
B. What you'll gain:
1. Hands-on experience in customer support, recruitment, and startup operations.
2. Exposure to real-time customer and workforce management.
3. Opportunity to work closely with the operations team at a growing consumer services startup.
Responsibilities
Tossit is an on-demand home cooking platform that connects customers with trained and verified cooks. Customers can select their dishes, choose a time slot, and get a cook at their doorstep to prepare fresh meals using their own ingredients.
We're looking for a Customer Support & Recruitment Intern to handle customer queries, coordinate with our operations team, and assist in screening and shortlisting cooks for our platform.
Selected intern's day-to-day responsibilities include:
A. Customer support & operations coordination:
1. Handle customer queries through calls and messages.
2. Assist customers with bookings, scheduling, cancellations, and service-related concerns.
3. Coordinate with the operations team to resolve customer issues promptly.
4. Follow up with customers to ensure a smooth service experience.
5. Maintain records of customer interactions and resolutions.
B. Cook recruitment & screening:
1. Contact cook leads and conduct initial screening calls.
2. Understand their cooking experience, skills, availability, location, and interest in joining Tossit.
3. Explain the Tossit platform, working model, and earning opportunities to potential cooks.
4. Assess candidates based on basic eligibility and requirements.
5. Shortlist suitable cook leads and forward them to the operations team for further interviews and onboarding.
6. Maintain and update cook recruitment trackers.
