Customer Support Executive

Key Responsibilities:Excellent verbal & written communication skills.Manage Voice/Non voice Process- Payment, Refunds etc.Ensures metrics, monitor process, provide regular coaching & mentoring to team.Knowledge of payments and fintech.Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.Providing information about a product or service.Desired Candidate Profile:Excellent verbal and written communication skills.Technical bent of mind to isolate a problem quickly.Have proven experience in the same domain.Education- Any Graduate