Customer Service Team Leader

We are seeking a motivated and experienced Customer Service Team Leader to join our dynamic team in Maharashtra. The ideal candidate will have a strong background in customer service, particularly within the BPO and international BPO sectors, and will be responsible for leading a team to deliver exceptional service to our clients.

As a Customer Service Team Leader, you will oversee daily operations, ensuring that your team meets performance targets and maintains high standards of customer satisfaction. You will be responsible for training and mentoring team members, providing guidance and support to help them achieve their goals. Additionally, you will handle escalated customer inquiries and work closely with management to implement strategies for improving service delivery.

Key Responsibilities:

• Lead and manage a team of customer service representatives, ensuring they are motivated and performing at their best.
• Monitor team performance and provide regular feedback to team members.
• Develop and implement training programs to enhance team skills and knowledge.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with other departments to improve service processes and customer experience.
• Prepare reports on team performance and customer feedback for management review.

Required Skills:

• Strong experience in customer service, preferably in a BPO or international BPO environment.
• Proven leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Familiarity with real estate sales is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting opportunity.