Tech Support Engineer

We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them.

Individual tasks vary depending on the size and structure, But may include:

Bridge between operations team and technical team

Managing Data uploads/ integrity and synchronisation for Clients

Installing and configuring computer hardware operating systems and applications

monitoring and maintaining cloud platform and networks

Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Providing support, including procedural documentation and relevant reports;

Following standard operating procedures to repair a fault or set up a System;

Supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Prioritising and managing many open cases at one time;

Testing and evaluating new technology