IT Support Engineer - Fresher

About the job:Key Responsibilities:

1. Handle customer queries related to technical issues through inbound and outbound calls.

2. Troubleshoot basic technical problems related to software, hardware, internet connectivity, and applications.

3. Provide step-by-step technical assistance to customers and guide them toward effective solutions.

4. Identify, diagnose, and resolve technical issues within the defined timelines.

5. Escalate complex technical problem to the appropriate department when required.

6. Maintain accurate records of customer interactions, technical issues, and resolutions.

7. Ensure professional communication and deliver excellent customer service.

8. Follow company procedures, technical guidelines, and quality standards.

9. Coordinate with internal teams to ensure timely resolution of customer issues.

10. Maintain customer satisfaction by providing accurate information and effective technical support.Who can apply:Only those candidates can apply who:are from Kolkata onlyare Computer Science Engineering studentsSalary:₹ 3,55,000 - 4,15,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:English Proficiency (Spoken), English Proficiency (Written), Effective Communication, Customer Support and TroubleshootingOther Requirements:Freshers: Candidates with good communication skills and a basic understanding of computers and technology can apply.Experienced Candidates: Prior experience in technical support, IT helpdesk, troubleshooting, or international/domestic voice processes is preferred.Good verbal communication skills in English.Basic computer knowledge and problem-solving abilities.Willingness to work in rotational shifts, including night shifts, if required.About Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

Key Responsibilities:

1. Handle customer queries related to technical issues through inbound and outbound calls.

2. Troubleshoot basic technical problems related to software, hardware, internet connectivity, and applications.

3. Provide step-by-step technical assistance to customers and guide them toward effective solutions.

4. Identify, diagnose, and resolve technical issues within the defined timelines.

5. Escalate complex technical problem to the appropriate department when required.

6. Maintain accurate records of customer interactions, technical issues, and resolutions.

7. Ensure professional communication and deliver excellent customer service.

8. Follow company procedures, technical guidelines, and quality standards.

9. Coordinate with internal teams to ensure timely resolution of customer issues.

10. Maintain customer satisfaction by providing accurate information and effective technical support.