Telecaller

Job highlights

• PFJob DescriptionJob Title: Tele caller - Collection Process Department: Collections Reports To: Team Leader - CollectionsWork Type: Full-time (In-office)Job SummaryThe Collection Telecaller calls customers with due or pending invoice payments. The main goal is to remind customers of dues, outstanding amountsKey ResponsibilitiesOutbound Calling: Make daily calls to clients or customers with current due and upcoming due invocies/Promise-to-Pay (PTP) Tracking: Secure commitment dates for payment and follow up on pending commitments proactively.Database Updates: Log call outcomes, notes, and customer responses accurately into the CRM or collections management software.Customer Service & Empathy: Maintain a polite, professional, and empathetic tone even during stressful or challenging conversations.Compliance: Follow all regulatory rules, company policies, and fair practice codes for debt collection on every call.Requirements & QualificationsEducation: Higher Secondary (Class 12) or a Bach

Job Title: Tele caller - Collection Process  Department: Collections  Reports To: Team Leader - Collections Work Type: Full-time (In-office) Job Summary The Collection Telecaller calls customers with due or pending invoice payments. The main goal is to remind customers of dues, outstanding amounts Key Responsibilities Outbound Calling: Make daily calls to clients or customers with current due and upcoming due invocies/ Promise-to-Pay (PTP) Tracking: Secure commitment dates for payment and follow up on pending commitments proactively. Database Updates: Log call outcomes, notes, and customer responses accurately into the CRM or collections management software. Customer Service & Empathy: Maintain a polite, professional, and empathetic tone even during stressful or challenging conversations. Compliance: Follow all regulatory rules, company policies, and fair practice codes for debt collection on every call. Requirements & Qualifications Education: Higher Secondary (Class 12) or a Bachelor's degree from a recognized board/university. Experience: Fresher or 1–2 years of experience in telecalling, customer support, or debt collection. Language Skills: Basic English with Hindi & Marathi Soft Skills: Strong persuasion, negotiation, and problem-solving abilities with high patience and resilience. Technical Skills: Basic computer knowledge Office address Prime Teleservices Pvt ltd _ 4th floor. shirole house, behind pune people bank, model colony, shivaji nagar, pune Contact Person Swati Mob [hidden]