Customer Support Executive - Fresher

About the job:Key Responsibilities:

1. Handle customer queries via calls, emails, and chat for international clients.

2. Resolve customer complaints and provide appropriate solutions.

3. Provide information about products, services, orders, and payments.

4. Maintain professional communication with customers from different countries.

5. Follow up on pending requests and ensure customer satisfaction.

6. Maintain accurate customer records and update CRM systems.

7. Handle escalations and coordinate with relevant departments.

8. Meet customer service KPIs, quality standards, and response time targets.

9. Assist with order tracking, billing, refunds, and account-related issues.

10. Provide excellent verbal and written English communication.Who can apply:Only those candidates can apply who:are from Mumbai onlySalary:₹ 2,00,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, Health Insurance, Life InsuranceSkills required:Computer skills, English Proficiency (Spoken) and English Proficiency (Written)About Company:At Insight Advisors, we specialize in providing top-tier recruitment services by sourcing and placing top accounting and finance talent in a variety of positions, whether permanent, temporary, contractual, or interim. Our primary objective is to assist our business partners in identifying candidates who can achieve results that align with their goals.

Responsibilities

Key Responsibilities:

1. Handle customer queries via calls, emails, and chat for international clients.

2. Resolve customer complaints and provide appropriate solutions.

3. Provide information about products, services, orders, and payments.

4. Maintain professional communication with customers from different countries.

5. Follow up on pending requests and ensure customer satisfaction.

6. Maintain accurate customer records and update CRM systems.

7. Handle escalations and coordinate with relevant departments.

8. Meet customer service KPIs, quality standards, and response time targets.

9. Assist with order tracking, billing, refunds, and account-related issues.

10. Provide excellent verbal and written English communication.