Business Development Executive

About the job:Job Title: Business Development Executive

Company: Gravity Faucet Pvt. Ltd. Location: Site 4, Sahibabad (Manufacturing Unit)

We are seeking a proactive and detail-oriented Business Development Executive to manage customer and dealer relationships in a fast-growing bathware/faucet manufacturing company. The role involves handling B2B customer interactions, resolving complaints, coordinating with internal teams, and visiting the market to strengthen dealer and distributor relationships.

Key Responsibilities:

1. Handle dealer & distributor queries via calls, emails, and WhatsApp

2. Connect with dealer and distributor for Sales Order

3. Achieve monthly sales targets

4. Manage customer complaints and service requests with timely follow-ups

5. Coordinate with Sales, Warehouse, and Dispatch teams for seamless order processing

6. Track order status, dispatch updates, and delivery timelines

7. Maintain and update CRM data accurately and consistently

8. Prepare daily and weekly MIS reports for management review

9. Ensure timely resolution (TAT) of all customer queries and complaints

10. Build and maintain strong relationships with dealers and distributors

11. Conduct regular market visits across India to meet dealers and distributors, understand ground challenges, and strengthen relationships

Why Join Us?

1. Opportunity to work with a fast-growing manufacturing brand

2. Exposure to both field (market) and backend CRM operations

3. Collaborative and performance-driven work environmentWho can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Ghaziabad onlySalary:₹ 2,00,000 - 4,20,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Client Relationship Management (CRM), Client Relationship and Effective CommunicationOther Requirements:1. Strong communication skills in Hindi & English2. Experience in customer handling or client coordination3. Good problem-solving and complaint resolution skills4. Proficiency in Excel (MIS reporting, basic formulas, tracking)5. Familiarity with CRM tools (Zoho, Salesforce, or similar)6. Ability to multitask and perform under pressure7. Willingness to travel for market visits8. Experience in B2B / Manufacturing / Building Materials industry9. Prior experience in dealer/distributor handling (preferred)10. Exposure to order management and dispatch coordination11. Comfortable with field travel and client interaction12. Immediate joiner or candidates with short notice period preferredAbout Company:Gravity Faucets Pvt. Ltd., established in 2021, is a fast-growing manufacturer of premium PTMT bathroom products. With a strong focus on quality, innovation, and customer satisfaction, we are building a trusted brand in the sanitaryware industry. Our workplace culture encourages teamwork, creativity, and continuous learning, offering interns the opportunity to gain real-world exposure in manufacturing and business operations. We value hardworking, passionate, and dedicated individuals who are eager to learn and grow with the company. At Gravity, interns work alongside experienced professionals and contribute meaningfully while developing skills for a successful career.

Responsibilities

Job Title: Business Development Executive

Company: Gravity Faucet Pvt. Ltd. Location: Site 4, Sahibabad (Manufacturing Unit)

We are seeking a proactive and detail-oriented Business Development Executive to manage customer and dealer relationships in a fast-growing bathware/faucet manufacturing company. The role involves handling B2B customer interactions, resolving complaints, coordinating with internal teams, and visiting the market to strengthen dealer and distributor relationships.

Key Responsibilities:

1. Handle dealer & distributor queries via calls, emails, and WhatsApp

2. Connect with dealer and distributor for Sales Order

3. Achieve monthly sales targets

4. Manage customer complaints and service requests with timely follow-ups

5. Coordinate with Sales, Warehouse, and Dispatch teams for seamless order processing

6. Track order status, dispatch updates, and delivery timelines

7. Maintain and update CRM data accurately and consistently

8. Prepare daily and weekly MIS reports for management review

9. Ensure timely resolution (TAT) of all customer queries and complaints

10. Build and maintain strong relationships with dealers and distributors

11. Conduct regular market visits across India to meet dealers and distributors, understand ground challenges, and strengthen relationships

Why Join Us?

1. Opportunity to work with a fast-growing manufacturing brand

2. Exposure to both field (market) and backend CRM operations

3. Collaborative and performance-driven work environment