Technical Support Engineer

Job brief:

We are looking for a bright Technical Support Engineer(Onsite) to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities:

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Requirements

BE degree in Information Technology, Computer Science or equivalent

Proven working experience in enterprise technical support

Basic knowledge of Unix/Linux systems, utilities and scripting

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

If you think you would be a fit for this position and are interested in joining our team, please send us your resume along with a cover letter telling us why youre the right person for this position.

Joining-Immediately.

Send to: hidden_email

Job Location

Nagpur Based,

But if required should be able to travel for different location

Nature of Job

Full Time

Minimum Age

22+ Years .