Medical Information & Pharmacovigilance Associate

Hiring: Medical Information & Pharmacovigilance Associate

Location: Begumpet, Hyderabad

Work Mode: 100% Work from Office

Shift: Fixed Night Shift (EST Time Zone)

Experience: 6 Months 1.5 Years

About the Role

We are looking for enthusiastic Pharmacovigilance professionals to join our growing Medical Information Contact Center (MICC) team.

This role is ideal for early-career professionals with a background in Pharmacovigilance, Drug Safety, case processing, or safety triage who are looking to expand their experience in medical information and global drug safety operations.

You will interact with US-based healthcare professionals and patients, handle medical inquiries, identify and document adverse events, and support regulatory compliance.

Key Responsibilities

Receive and document medical inquiries, Adverse Events (AEs), and Product Quality Complaints (PQCs) received through calls, emails, and digital platforms. Review and capture the required information for safety reporting and ensure accurate documentation. Provide scientifically accurate and non-promotional responses to standard medical inquiries using approved FAQs and product information. Support safety documentation and data entry into relevant databases. Follow SOPs, client requirements, SLAs, HIPAA data privacy requirements, and applicable pharmacovigilance processes. Escalate complex medical inquiries and high-priority safety cases to the appropriate medical affairs or quality teams within the required timelines. Work closely with internal teams to ensure timely and accurate handling of cases. Required Qualifications & Skills

Bachelors or Masters degree in Pharmacy (B.Pharm/M.Pharm), Pharm.D, or a related Life Sciences discipline. 6 months to 1.5 years of experience in Pharmacovigilance, Drug Safety, case processing, safety triage, or clinical data management. Basic understanding of MedDRA coding, ICSR workflows, and global PV regulations. Strong written and verbal English communication skills. Willingness to work in a contact center environment, handling calls and emails from a global audience. Good active listening, communication, and interpersonal skills. What We Offer

Competitive compensation with Night Shift Allowance Free cab facility drop-off Training and exposure to global MICC operations Career growth opportunities in Pharmacovigilance and Medical Information .