Customer Success Lead

As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow

Customer obsession & talking to customers on a regular basis with great empathy.

Deliver a 11* customer experience on all touchpoints.

Manage a time agnostic team aligning with USA timezones.

Clear decision making in ambiguous situations and enabling a similar culture within the team.

Partner with product team to enable ground level learnings and ensuring that customer interests are met.

What are we looking for?

4+ years working in Customer Success or an Account management role; this is a senior-level role.

Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.

You are a self-starter that anticipates requests and doesn’t need a lot of oversight.

You nurture customer relationships and don't view them as transactional emails/calls.

We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.

You are somebody who shares the same ethos.