IT Operations & Helpdesk Engineer (Remote)

Hiring: IT Operations & Helpdesk Engineer (3–5 Years)📍 Location: [Bangalore / Hybrid] We are looking for a hands-on IT Operations Engineer who will anchor our internal IT helpdesk while managing servers, backups, DR drills, and cloud infrastructure. This role is responsible for day-to-day IT stability across endpoints, servers, and Azure environments.Key ActivitiesInternal IT Helpdesk (Primary Anchor)·       Act as the single point of contact for internal IT support.·       Resolve L1/L2 issues (laptops, OS, network, access, software installs).·       Manage onboarding/offboarding IT setup.·       Track tickets, SLAs, and recurring issues.Infrastructure & Servers·       Install and maintain Windows & Linux servers.·       Maintain the centralized IT asset inventory.·       Support manual and automated application deployments·       Handle patching, upgrades, performance monitoring.Cloud Administration (Azure)·       Manage VMs, storage, networking.·       Maintain access controls and security configurations.Backup & DR Readiness·       Manage and test backup processes.·       Conduct periodic DR drills to support organizational continuity standards.·       Maintain recovery runbooks and documentation. What We’re Looking For·       Strong Windows Server & Linux hands-on experience.·       Experience managing Azure Cloud infrastructure.·       Practical backup & restore execution experience.·       Strong troubleshooting mindset.·       Process-driven and documentation disciplined.·       Comfortable working with DevOps & Cyber Security teams.Impact of This Role·       Stable internal IT operations.·       DR-tested infrastructure.·       Reduced downtime and faster issue resolution.·       Strong operational hygiene in a growing environment.