Client Relationship Manager

About the job:Key responsibilities:

1. Take over each new account from sales after the first loads; be the client's single point of contact from indent to POD.

2. Confirm daily indents, placements, and transit status proactively: before the client asks.

3. Run the Order-to-Delivery and Delivery-to-Collection F.M.S for your accounts.

4. Send the monthly OTD report to every corridor client, good or bad.

5. Log every client issue with a service ticket; own it to Fixed/Alternative accepted/Regret.

6. Spot new lanes, plants, and volumes at your accounts and hand them to the sales desk.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Uran onlySalary:₹ 3,00,000 - 4,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:English Proficiency (Spoken), Hindi Proficiency (Spoken), Effective Communication, Email Management and Google SheetsOther Requirements:1. 0-6 years of experience in client servicing, key-account operations, or a transport/CFS customer desk.2. Calm on the phone with plant logistics heads and accounts teams; fluent in Hindi and English.3. Disciplined record-keeper on Google Sheets, WhatsApp, and email.4. Service mindset: you would rather anticipate the call than answer it.About Company:Best Roadways was founded in 1985 with a single truck in Bombay. Today, it's an integrated PAN-India logistics company that has owned a fleet of 1100 trucks, warehousing space over three million square feet (and growing), and operations in 60 major industrial towns and cities. Best Roadways aims to go public within the next 3 years after crossing Rs 3,000 crore in revenue. It is ideal for companies looking for a safe pair of hands to entrust their delivery or storage needs. We have diversified into the following verticals to provide a bigger basket of services to the end consumers, primarily on our fleet, rakes, and warehouses: best JNPT, Delhi, and JNPT logistics; best chemical logistics; best EXIM container logistics, cheaper than air and faster than the road (TM); best project logistics; best warehousing; bonded & general; best secondary distribution; best petroleum; best multimodal by air; and best multimodal by rail.

Responsibilities

Key responsibilities:

1. Take over each new account from sales after the first loads; be the client's single point of contact from indent to POD.

2. Confirm daily indents, placements, and transit status proactively: before the client asks.

3. Run the Order-to-Delivery and Delivery-to-Collection F.M.S for your accounts.

4. Send the monthly OTD report to every corridor client, good or bad.

5. Log every client issue with a service ticket; own it to Fixed/Alternative accepted/Regret.

6. Spot new lanes, plants, and volumes at your accounts and hand them to the sales desk.