IT Support Engineer EY, Chennai

IT Support Engineer Role

### Overview

We are seeking an experienced IT Support Engineer to provide end-user support in a dynamic enterprise environment. This role involves troubleshooting and resolving technical issues related to desktops, laptops, networks, and infrastructure.

### Responsibilities

* Provide end-user support for desktop, laptop, network, and infrastructure-related issues

* Manage incidents and requests following ITIL processes and SLA commitments

* Administer Active Directory user and group accounts

* Perform device imaging, deployment, and troubleshooting tasks

* Troubleshoot hardware, OS, LAN connectivity, and remote device issues

* Provide L1 network troubleshooting and endpoint security support

### Requirements

* 3-5 years of experience in IT Support

* Strong problem-solving and customer support skills

* Windows OS Administration & Active Directory expertise

* Desktop & Laptop Configuration and Support knowledge

* Network Troubleshooting (L1) capabilities

* IT Service Management / Helpdesk Operations experience

* Hardware, Software & Peripheral Support abilities

### Benefits

* Immediate joiners preferred for this role

* Location: Chennai .