Senior Quality Analyst

Senior Analyst Description eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst. Job Description: Should able to provide effective feedback Should participate client calibrations Should have fair knowledge of KPIs Conduct team huddles and meetings to discuss operational updates Advocate and follow organizational policies and procedures Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Basic Requirement: Minimum 6 months to 1-year experience as Quality analyst in any Inbound process Good Communication Skills – Verbal & Written(Comprehension) Good Customer Handling Skills Needs to have ability to adapt to perpetual changes as per Business requirement. Flexible for 24X7 Shifts Good Knowledge of Inbound Quality operations Good Knowledge of excel Ability of analysing information and evaluating results to choose the best solution Ability to quickly and efficiently assimilate process knowledge Detail & result oriented, self-motivated with good analytical skills Excellent communication and interpersonal skills including English language skills Professional in conduct/behavior, appearance, and communication Ability to work in teams Should not have any commitments – part time courses, tuitions Preferred Qualifications - Graduation in any stream.