Admission Counsellor

Position: Education CounselorRole OverviewThe Education Counselor will be responsible for guiding prospective students, understanding their educational and career goals, recommending suitable courses/universities, and converting qualified leads into successful admissions . The role requires strong communication, counselling, follow-up, and relationship-building skills. Key Responsibilities 1. Student Counselling Connect with prospective students through calls, WhatsApp, and other communication channels. Understand students' educational background, career goals, and requirements. Provide accurate information about available courses, universities, eligibility, duration, fees, and admission processes. Recommend suitable programs based on the student's profile and requirements. Handle student and parent queries professionally. 2. Lead Management Follow up with leads received through digital marketing, references, website, and other sources. Maintain regular communication with prospective students. Categorize and prioritize leads based on interest and admission readiness. Ensure timely follow-ups and minimize lead drop-offs. Maintain accurate lead information in CRM/LMS. 3. Admission Conversion Guide students throughout the admission journey. Explain the application and documentation process clearly. Handle objections and address concerns related to courses, fees, eligibility, and universities. Convert qualified leads into confirmed admissions. Achieve assigned daily, weekly, and monthly admission targets. 4. Documentation & Coordination Guide students regarding required admission documents. Coordinate with the Operations team for document verification and application processing. Follow up on pending documents and admission formalities. Ensure students receive timely updates regarding their application status. 5. Student Relationship Management Maintain professional relationships with prospective and enrolled students. Ensure a smooth transition from counselling to admission and operations. Address initial student concerns and coordinate with the concerned department when escalation is required. Maintain regular follow-ups until the admission process is completed. 6. Reporting & Performance Tracking Maintain daily calling and follow-up records. Update CRM/LMS with lead status and interaction details. Submit daily/weekly performance reports. Track conversions, pending follow-ups, and admission pipeline. Participate in team meetings and performance reviews. Key Performance Indicators (KPIs)Daily/Monthly calls Lead follow-up rate Qualified leads handled Counselling sessions Lead-to-admission conversion Monthly admissions Follow-up completion Revenue/admission target achievement CRM/LMS data accuracy Skills RequiredExcellent communication and interpersonal skills Strong counselling and convincing abilities Good listening and problem-solving skills Strong follow-up and negotiation skills Target-oriented approach Basic knowledge of MS Excel/Google Sheets and CRM/LMS Ability to handle multiple leads simultaneously Professional and positive attitude Willingness to learn about new courses and university processes Preferred Candidate ProfileGraduate in any discipline Experience in Education Counselling, Admissions, Inside Sales, EdTech, or Student Counselling is preferred Freshers with strong communication and a willingness to learn can also be considered Daily Responsibilities – Simple Flow Lead Assigned → First Contact → Requirement Understanding → Course/University Counselling → Follow-up → Objection Handling → Document Collection → Application → Admission Confirmation → Handover to Operations