Conversational AI / CCAI Engineer

Main Skills: - GCP, REST API, FastAPI, Node.js/Java, Dialogflow , CCAI Platform,

Job Description: - Generic Skills (Must Have)

Backend webhook development using REST APIs, FastAPI, Node.js, or Java.

Intent, entity, flow, page, route, fulfillment, state management.

Contact-center integration, telephony, IVR, and handoff to human agent.

NLU testing, conversation testing, and regression testing.

Bot security: Bot governance, safety, and conversation guardrails.

GCP Skills (Must Have)

Dialogflow CX : Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.

CCAI Platform : Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.

Agent Assist : Knowledge assist, smart reply, and summarisation concepts.

Cloud Run / Cloud Functions: Production deployment for webhooks, GKE, or equivalent.

Nice to have (Trainable)

CX Agent Studio.

Voice bot latency optimisation.

Multilingual bot design.

Analytics and tuning of conversation flows.

Human-in-the-loop workflows.