Community Manager

Company OverviewWe are a full-service marketing agency that helps ambitious brands show up sharper, grow faster and stand out in crowded markets. From content and social to performance marketing, design, video and PR, we build and execute brand strategies end-to-end for a diverse roster of clients across industries. We're a team that moves fast, takes creative risks, and holds itself to agency-grade standards on every single deliverable. If you want your work to ship, get seen, and actually move numbers for real brands rather than sit in a deck, you'll fit right in.Role SummaryBuild, engage and grow an authentic brand community across social and owned platforms, acting as the human voice of the brand.Job DetailsExperience: 2-5 yearsWork Model: On-siteWork Location: ATS Bouquet, Sector 132, NoidaWork Week: Monday-Saturday, 9:30 AM - 6:30 PMReports To: Head of Marketing / Brand LeadEducation: Bachelor's degree in Communications, Marketing or related field preferredKey ResponsibilitiesManage and grow the community across social, Discord, WhatsApp or forumsRespond to comments, DMs and community questions promptly and on-brandPlan and run engagement activities such as AMAs, contests and community eventsIdentify and nurture community advocates and superusersSurface community feedback and sentiment to product and marketing teamsModerate conversations and handle conflict or negative sentiment calmlyTrack community health metrics including engagement and sentimentBuild community rituals and content that keep people coming backCoordinate with support teams to resolve recurring community issuesRepresent the brand's voice and values consistently across interactionsMandatory Skills & Experience2-5 years of community management experienceExcellent written communication and interpersonal skillsProven conflict-resolution ability under pressureDemonstrated ability to build relationships and engagement at scalePreferred Skills (Good to Have)Experience growing a community from near-zeroFamiliarity with community platforms (Discord, Circle, Discourse)Event planning experience (AMAs, meetups)Tools & TechnologiesDiscord / WhatsApp Communities / CircleSocial platform native messaging toolsSentiment tracking/listening toolsNotion for community documentationKPIs / Success MetricsCommunity growth rateAverage response timeEngagement/participation rateSentiment score (positive vs. negative mentions)Benefits & PerksCompetitive compensation with performance-linked growthHigh-ownership role with direct access to leadershipFast-tracked career growth in a high-growth environmentLearning and development supportA culture that rewards speed, ownership and craft