Customer Service/Customer Support - Internship

About the internship:We are looking for a dynamic Customer Service/Customer Support intern to join our team at Cars24 Services Private Limited. If you are fluent in written English and proficient in spoken Hindi, this is the perfect opportunity for you to hone your communication skills and gain valuable experience in the customer service industry.

Selected intern's day-to-day responsibilities include:

1. Provide exceptional customer support via phone, email, and chat to assist customers with inquiries, issues, and feedback.

2. Handle and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.

3. Coordinate with internal teams to escalate and follow up on customer issues to ensure timely resolution.

4. Assist in maintaining accurate customer records and documentation to track customer interactions and feedback.

5. Collaborate with the customer service team to identify trends and suggest improvements to enhance the customer experience.

6. Participate in training sessions and workshops to develop your customer service skills and knowledge of our products and services.

7. Contribute to a positive work environment by actively engaging with team members and fostering a culture of teamwork and collaboration.

If you are passionate about providing excellent customer service and eager to learn and grow in a fast-paced environment, apply now to join our team as a Customer Service/Customer Support intern!Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 21st Oct'26 and 25th Nov'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 15,000 - 20,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, 5 days a weekSkills required:English Proficiency (Written), Hindi Proficiency (Spoken) and Customer SupportAbout Company:Cars24 is an online platform that specializes in buying and selling used cars. Founded in India in 2015, it has since expanded its operations to several countries. The company operates primarily as an online marketplace for used cars, enabling sellers to receive instant quotes on their vehicles and process sales swiftly. Cars24 also purchases vehicles directly, refurbishes them, and sells them either online or through physical dealerships. Since its inception, Cars24 has raised substantial funding from various investors and expanded its services beyond India to countries such as Australia, the UAE, and several others.

Responsibilities

We are looking for a dynamic Customer Service/Customer Support intern to join our team at Cars24 Services Private Limited. If you are fluent in written English and proficient in spoken Hindi, this is the perfect opportunity for you to hone your communication skills and gain valuable experience in the customer service industry.

Selected intern's day-to-day responsibilities include:

1. Provide exceptional customer support via phone, email, and chat to assist customers with inquiries, issues, and feedback.

2. Handle and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.

3. Coordinate with internal teams to escalate and follow up on customer issues to ensure timely resolution.

4. Assist in maintaining accurate customer records and documentation to track customer interactions and feedback.

5. Collaborate with the customer service team to identify trends and suggest improvements to enhance the customer experience.

6. Participate in training sessions and workshops to develop your customer service skills and knowledge of our products and services.

7. Contribute to a positive work environment by actively engaging with team members and fostering a culture of teamwork and collaboration.

If you are passionate about providing excellent customer service and eager to learn and grow in a fast-paced environment, apply now to join our team as a Customer Service/Customer Support intern!