Customer Success Manager

YOU :

* Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred

* Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus

* Are excellent writer and communicator with strong presentation skills both via phone and email

* Are able to learn new concepts and processes quickly

* Are willing to relocate to Ahmedabad, Gujarat

YOU PROBABLY HAVE:

* Ability to proactively identify and solve any issues that could affect customer satisfaction or retention

* Used analytics/CRM tools like Intercom, Mixpanel, Piwik

* Strong analytical skills to capture insights on how the customer is interacting with the platform

* Excellent English skills, both written and spoken

* Knack of speaking and communicating with people

YOU WILL:

* Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary

* Provide support to new and existing Armada customers

* Coach customers on new uses and best practices for Armada to drive adoption and retention

* Provide timely and thoughtful responses to client questions and requests

* Communicate with engineering and product teams to make the system efficient