First Party Recovery Collections Specialist

reputed company is a national association seeking a First-Party Recovery Collections Specialist. This role is responsible for managing and recovering delinquent accounts, contacting customers to negotiate payment arrangements, and ensuring compliance with banking regulations.ResponsibilitiesContact customers via phone, email, and written correspondence to collect on delinquent accountsNegotiate payment plans and settlements in accordance with bank policiesDocument all collection activities accurately in the banks systemsEducate customers on account status, payment options, and consequences of non-paymentCollaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issuesMonitor and follow up on payment arrangements to ensure complianceMaintain knowledge of federal and state collection laws, including FDCPA and other applicable regulationsMeet or exceed monthly recovery targets and performance metricsHandle sensitive customer information with confidentiality and professionalismSkillsHigh school diploma or equivalent is requiredMinimum 1 year of experience in a customer service/collections call center is requiredStrong negotiation skills and communication skills to highlight the benefits of customers paying their debtAbility to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduledAbility to work in a fast-paced, goal-driven environmentProficiency in reputed company Office and collection software systems is a plusKnowledge of banking regulations and recovery practices is a plusCompany OverviewAt reputed company weve made a promise to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is [hidden] Apply To This Job .