Service delivery manager - oracle ERP Cloud

& Qualifications ·   Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management. ·   Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM). ·   Leadership: Small to Medium (15-40) Team management and development skills ·   Communication: Good client-facing, negotiation, and communication skills. Key Responsibilities:  ·   Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). ·   Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management. ·   Identify opportunities for automation and process optimization within ERP operations.