ServiceNow Developer

Total experience Required: 7+ YearsResponsibilities:

Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON

Configuration Management (CMDB)

Analyze system performance issues and determine performance enhancements

Administration of Knowledge Base and Service Catalog

Configure out-of-the-box workflows and create/maintain custom workflows

Configure application related fields, forms, views, email notifications, acceptance roles and access controls

Integrate ServiceNow application(s) with third party systems/applications via APIs

Provides input to staff involved in writing and updating technical documentation such as user manuals

Prepares reports on analyses

Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training

Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards

Codes, tests, debugs, and documents assignments of moderate to high complexity

Independently researches and resolves more complex technical problems

May serve as project manager or team lead on complex projects

Based on customer requirements, formulates/defines systems scope and objectives

Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards

When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity

Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow

Qualifications for ServiceNow developer:

Ability to set up data security via control rules, domain separation

Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience

Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool