Receptionist Cum Telecaller

Job highlights

• PF, Food/Meals, AccommodationJob DescriptionLocation: HyderabadEmployment Type: Full-TimeExperience: Freshers / 0–2 yearsJob Responsibilities- Handle guest check-in, check-out, reception and daily front-office operations.- Attend incoming calls and make follow-up calls for enquiries and bookings.- Maintain daily call, lead and booking reports in Excel.- Convert enquiries into bookings through regular follow-ups.- Coordinate with Housekeeping, Kitchen/F&B, Revenue, Accounts and Operations teams.- Handle basic guest requests and day-to-day concerns and coordinate for quick resolution.- Maintain guest records, room status and other front-office reports.- Communicate with guests professionally and follow basic greeting and hospitality standards.- Take guest feedback and encourage online reviews.- Escalate major guest issues to the concerned supervisor/Operations Manager.Required Skills- Good communication and telephone etiquette.- Basic English and Hindi
• Telugu is an advantage.- Basic MS

Location: Hyderabad Employment Type: Full-Time Experience: Freshers / 0–2 years Job Responsibilities - Handle guest check-in, check-out, reception and daily front-office operations. - Attend incoming calls and make follow-up calls for enquiries and bookings. - Maintain daily call, lead and booking reports in Excel. - Convert enquiries into bookings through regular follow-ups. - Coordinate with Housekeeping, Kitchen/F&B, Revenue, Accounts and Operations teams. - Handle basic guest requests and day-to-day concerns and coordinate for quick resolution. - Maintain guest records, room status and other front-office reports. - Communicate with guests professionally and follow basic greeting and hospitality standards. - Take guest feedback and encourage online reviews. - Escalate major guest issues to the concerned supervisor/Operations Manager. Required Skills - Good communication and telephone etiquette. - Basic English and Hindi; Telugu is an advantage. - Basic MS Excel / Google Sheets knowledge. - Presentable, polite and customer-friendly. - Good coordination and problem-solving skills. - Willing to work in rotational shifts, weekends and holidays.