Customer Service Associate

About the job:We are looking for Gujarati-speaking professionals with strong communication and customer service skills to join our voice support team. The role involves assisting customers, resolving technical and service-related queries, and ensuring a high-quality customer experience.

Key responsibilities:

1. Handle customer calls in Gujarati and English and provide effective solutions to their queries.

2. Understand customer concerns, troubleshoot technical issues, and resolve complex queries.

3. Ensure accurate documentation of customer interactions and issue resolutions.

4. Escalate unresolved issues to the appropriate teams whenever necessary.

5. Identify recurring issues, perform root cause analysis, and contribute to continuous process improvement.

6. Maintain high standards of customer satisfaction, accuracy, and service quality.

7. Follow company policies, processes, and data security guidelines.

8. Work effectively both independently and as part of a team.

Work shift & location requirements:

1. Flexibility to work in rotational shifts, including night shifts.

2. Willingness to work from the office in Hyderabad or Gurugram.

3. Candidates must be willing to relocate if required.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Gurgaon onlySalary:₹ 2,05,000 - 4,10,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, 5 days a week, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:English Proficiency (Spoken) and Gujarati Proficiency (Spoken)Other Requirements:1. Excellent verbal and written communication skills in Gujarati and English.2. Strong comprehension, documentation, and typing skills.3. Customer-centric approach with good problem-solving abilities.4. Proficiency in Windows, Microsoft Office, and internet browsing.5. Ability to manage customer issues with patience, attention to detail, and ownership.6. Strong organizational skills and the ability to work under pressure.About Company:Sellcraft helps global enterprises modernize data and applications, put AI into production, and build the engineering capability to scale. We bring architecture, delivery, talent, governance and operations together in one model, working within your existing technology landscape

Responsibilities

We are looking for Gujarati-speaking professionals with strong communication and customer service skills to join our voice support team. The role involves assisting customers, resolving technical and service-related queries, and ensuring a high-quality customer experience.

Key responsibilities:

1. Handle customer calls in Gujarati and English and provide effective solutions to their queries.

2. Understand customer concerns, troubleshoot technical issues, and resolve complex queries.

3. Ensure accurate documentation of customer interactions and issue resolutions.

4. Escalate unresolved issues to the appropriate teams whenever necessary.

5. Identify recurring issues, perform root cause analysis, and contribute to continuous process improvement.

6. Maintain high standards of customer satisfaction, accuracy, and service quality.

7. Follow company policies, processes, and data security guidelines.

8. Work effectively both independently and as part of a team.

Work shift & location requirements:

1. Flexibility to work in rotational shifts, including night shifts.

2. Willingness to work from the office in Hyderabad or Gurugram.

3. Candidates must be willing to relocate if required.