Client Account Services, Sr. Associate - Morgan Stanley Investment Management

Morgan Stanley is seeking a Sr. Associate for Client Account Services in Mumbai, India. The role involves coordinating client and pooled vehicle events, supporting account transitions, and maintaining communication with internal and external parties. The CAS team focuses on enhancing client experience and standardizing processes within the Investment Management Division. This position is integral to servicing clients and requires collaboration with various stakeholders.

Client Account Services, Sr. Associate - Morgan Stanley Investment Management

Location: Mumbai, India

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives, and needs is an important part of our culture.

Background on the Team

Client Account Services (CAS") is a newly formed global team within the Investment Management Division (IM"), its objective is to enhance client experience and to standardize processes and technology and improve partnership and synergies with other client facing functions.

CAS supports the equity, fixed income, multi-asset, liquidity and alternative businesses for IM, playing an integral role in servicing clients and coordinating client and pooled vehicle events including, on-boarding of new business, account transitions and terminations. The team also facilitates the onboarding of derivative products where applicable. The team works closely with IM business stakeholders, outsourced vendors, counterparties and other external parties to ensure completion on all deliverables.

The CAS Client Integration Services team is a centre of excellence function based in Mumbai responsible for account set-up, maintenance and termination, market registration, and the implementation of new investment sleeves and share classes.

Morgan Stanley's Investment Management's product range is continually evolving into new product and strategy areas, demanding ever-changing infrastructure and solutions. The CAS Team facilitates discussions with all impacted parties to ensure that the appropriate support models are in place.

Primary Responsibilities

Client and Pool Vehicle Event Coordination

Provide on-going support to the global CAS team to help facilitate client and pooled vehicle events including onboarding, termination, custody transfer, in-specie transfer and other related transition activities.

Obtain sign off from internal and external parties prior to funding, transition and termination of assigned accounts.

Act as single point of contact for both internal and external parties, including, portfolio managers, operations, custodians and other appointed client service providers for the assigned events.

Working in close cooperation with outsourced operational functions to ensure timely and accurate completion of account set up and modification on all appropriate systems.

Coordinate pooled vehicle share class launches.

Set-up core accounts and sleeves on trading systems and other internal/external platforms.

Ensure global workflow tools are updated in a timely manner.

Track documentation related to global onboarding events (PPM, LPA, IMA, tax forms, formation documentation, etc.) and derivative product onboarding events (ISDAs, MSFTAs, futures agreements, repurchase agreements, etc,).

Stakeholder and Risk Management

Ensure stakeholders are made aware of progress with regular status updates and prompt responses to queries.

Partner closely with CAS team members in London and North America to ensure the event timelines and prioritization are managed effectively, and status updates are provided at regular intervals.

Ensure issues and incidents are escalated in a timely manner.

Gather appropriate documentation for SSAE18 and other audits.

Project and Transition Support

Support the implementation of the CAS target operating model by ensuring accounts transition from legacy systems onto Aladdin in a timely manner and without issue.

Assist in the documentation and embedding of new procedures and processes.

Identify opportunities for process enhancement and automation. Skills Required

A sound understanding of investment management including mutual funds, preferably with a focus on operations or onboarding.

Excellent client service including strong verbal and written communication .