IBM ACE / IIB Integration Support Engineer

Here is your JD with the company name removed and only the technology names kept:Role SummarySeeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.Key ResponsibilitiesProvide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environmentsSupport and maintain enterprise integrations, message flows, and interfacesMonitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issuesPerform incident management for P1–P5 issues, including bridge calls and stakeholder coordinationConduct Root Cause Analysis (RCA) and provide permanent fixesManage UAT testing, production deployments, and release activitiesPerform certificate renewals, patching, and vulnerability remediationReprocess failed messages/transactions to ensure business continuityUpdate configuration properties (for example, UDP properties) in productionCreate and manage Change Requests (CRs), JIRA tickets, and CAB approvalsPrepare Weekly and Monthly Service Reports (WSR/MSR)Provide on-call and weekend support as per rotationDebug message flows and optimize ESQL for performance improvementsSupport SOAP and REST-based integrationsWork with monitoring tools to ensure alerting and ticket generationCollaborate with application teams, architects, and DevOps teamsEnsure adherence to operational standards and best practicesDesired ExperienceMinimum 3+ years of hands-on experience in ACE / IIB support or developmentExperience supporting production-critical environmentsExposure to Agile / Scrum delivery modelsExperience working in 24x7 support environmentsStrong documentation and communication skills