Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Respond to customer queries and complaints via phone, email, live chat, and social media in a timely and professional manner.

2. Understand customer issues, provide accurate information, and resolve them on the first contact wherever possible.

3. Escalate complex or unresolved issues to the relevant team and follow up until closure.

4. Log all customer interactions, issues, and resolutions accurately.

5. Meet defined targets for response time, resolution time, and customer satisfaction.

6. Identify recurring issues and share customer feedback and suggestions with the product and operations teams.

7. Maintain up-to-date knowledge of Astrorize's products, services, policies, and offers.

8. Handle upset or difficult customers calmly and empathetically.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 21st Oct'26 and 25th Nov'26are available for duration of 6 monthsare from Bangalore onlyhave relevant skills and interestsStipend:INR₹ 15,000 - 18,000 /monthDeadline:[hidden]:59:59Other perks:CertificateSkills required:Multitasking, Problem Solving, Computer skills, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken)About Company:Astorize is a technology-driven startup focused on transforming the online astrology and spiritual wellness experience. Our platform connects users with verified astrologers through chat, voice calls, and video consultations while leveraging AI to deliver a more personalized, transparent, and trustworthy experience.We are building a modern, scalable platform that combines Vedic astrology, numerology, tarot, and other spiritual guidance services with intuitive technology, seamless user experiences, and data-driven insights. Our vision is to make authentic spiritual guidance more accessible while setting new standards for trust, quality, and innovation in the industry.As an early-stage startup, we foster a fast-paced, collaborative environment where team members have the opportunity to take ownership, contribute across multiple domains, and help shape the future of the product from the ground up.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Respond to customer queries and complaints via phone, email, live chat, and social media in a timely and professional manner.

2. Understand customer issues, provide accurate information, and resolve them on the first contact wherever possible.

3. Escalate complex or unresolved issues to the relevant team and follow up until closure.

4. Log all customer interactions, issues, and resolutions accurately.

5. Meet defined targets for response time, resolution time, and customer satisfaction.

6. Identify recurring issues and share customer feedback and suggestions with the product and operations teams.

7. Maintain up-to-date knowledge of Astrorize's products, services, policies, and offers.

8. Handle upset or difficult customers calmly and empathetically.