Product Manager

Job Title: Product Owner / Product Manager 📍 Location: Hyderabad🕓 Employment Type: Contract 🧠 Experience Required: 10+ YearsJob PurposeWe are seeking an experienced Product Owner / Product Manager  to lead a team responsible for the design, development, deployment, and continuous improvement of global application products and integration platforms.This role provides functional and technical expertise across multiple enterprise technologies — including BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, and TWS (Tivoli Workload Scheduler) — ensuring delivery excellence, operational stability, and business alignment.As part of the Global Applications Service Delivery Team, the Product Owner will collaborate with stakeholders across regions, manage vendor relationships, and drive Agile and ITIL-based service delivery and product management practices.Key ResponsibilitiesProduct & Service OwnershipOwn the end-to-end lifecycle management of integration and application services (BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS).Lead design, development, deployment, and support of global IT solutions aligned with business strategies.Drive continuous improvement and ensure products evolve effectively to meet changing business needs.Maintain awareness of industry trends and emerging technologies to recommend innovative, cost-effective solutions.Delivery & Vendor ManagementManage 3rd-party vendors, ensuring delivery excellence through defined SLAs, KPIs, and performance metrics.Oversee service delivery operations, ensuring availability, reliability, and performance standards are met.Serve as the primary escalation point for business demands and critical incidents.Leadership & Team DevelopmentLead and mentor a global team (up to 10 associates plus vendor resources), fostering a high-performance, collaborative environment.Develop talent and succession plans to ensure sustainability of technical and business expertise.Promote Agile methodologies and DevOps practices, acting as a role model for collaborative and adaptive behaviors.Stakeholder ManagementCollaborate with business stakeholders, IT leadership, and cross-functional teams (Platform, Database, Security, Deployment, etc.) to align IT solutions with business goals.Provide regular progress updates to stakeholders on demands, deliverables, and service performance.Build and sustain a network of key users, functional experts, and product owners globally.Governance & Financial ManagementManage product area budgets, ensuring cost optimization and transparency.Contribute to strategic planning and support the HUB Talent Pipeline strategy.Ensure compliance with IT governance, risk management, and service introduction frameworks.Qualifications & ExperienceEducation:Bachelor’s degree in Information Technology, Computer Science, or a related field.Experience:Minimum 10+ years of experience in SAP ABAP development and product management.Strong technical and functional knowledge of integration technologies:BAI MQFT, Microsoft BizTalk, MuleSoft, OpenText, Solace, TWS (Tivoli Workload Scheduler)Experience managing global IT delivery teams and vendor resources.Exposure to FMCG (Fast-Moving Consumer Goods) industry preferred.Proven experience with Agile, Scrum, ITIL, DevOps frameworks.Certifications in ITIL, Agile/Scrum, PMI, or DevOps will be an advantage.Key CompetenciesTechnical & Functional Skills:Product Lifecycle ManagementService Delivery & ITIL ProcessesStakeholder Relationship ManagementVendor ManagementService Level Management (SLM)Agile / Scrum / DevOps MethodologiesSAP ABAP ExpertiseLeadership & Behavioral Competencies:Strategic Thinking & Problem SolvingTeam Building & Talent DevelopmentCustomer-Centric Mindset (“Zero Distance to Customer”)Dealing with Ambiguity & Complex ChallengesStrong Communication & Collaboration Skills