Supervisor and Trainer

**Job description:

Position: Trainer & Supervisor

Openings: 2

Experience: 2–5 Years

Location: Bangalore & Noida

Employment Type: Full-time

Preference will be given to candidates having work experience in technology-driven, on-demand home services and e-commerce marketplace industry.

Job Summary

We are looking for a Supervisor Trainer to train and supervise Plumbers, Electricians, Carpenters, and other field technicians. The candidate should have hands-on experience in SOP preparation, technical training, team supervision, and quality/process compliance, preferably in a product-based company.

Key Responsibilities

Prepare, implement, and update SOPs and training materials.

Conduct technical, process, and on-the-job training for field technicians.

Supervise technicians and ensure adherence to SOPs, quality, and safety standards.

Assess technician skills and identify training and competency gaps.

Conduct refresher training and practical demonstrations.

Monitor field performance and provide coaching and feedback.

Coordinate with Operations teams to resolve technical/process-related issues.

Maintain training records, assessments, and relevant documentation.

Conduct field audits and recommend process improvements.

Identify and source skilled technicians, service providers, and other relevant resources across different Indian cities as per business requirements.

Conduct market research to understand the availability of skilled manpower, local service providers, market trends, and resource availability in different locations.

Build and maintain a network of technicians and potential resources to support business expansion and operational requirements

**Education & Experience

Graduate – Mandatory.

ITI qualification – Preferred, Should have trainer experience particularly in Electrical, Plumbing, Carpentry, or related trades.

2–4 years of relevant experience in training, supervision, field operations, or technician management.

Experience in training or supervising Plumbers, Electricians, or Carpenters is preferred.

Basic experience in market research, resource identification across different cities.

Ability to identify and connect with skilled technicians and local service providers. Experience in a product-based company will be an added advantage.

Key Skills

SOP Development, Technical Training, Team Supervision, Field Operations, Coaching & Mentoring, Quality & Process Compliance, Excellent Communication skills, Problem Solving