Customer Support executive

About ekincare

Join the fastest growing health benefits platform in India. ekincare is a Series A funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion dollar corporate health benefits market. Trusted by Fortune 500 companies, ekincare’s patent-pending preventive, predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Aegis Graham Bell Awards (Most innovative enterprise app) and named as the best "Healthy Workplace Brand" in the IHW Summit. If you are ambitious, willing to unlearn and relearn in a fast-growing startup, dream about MAUs, client segmentation, funnels etc. and excited to apply your skills towards making India Inc. healthy, come, join us!

Position : Process Associate - Contract to Hire

Location -Hyderabad

➔ Responsible for handling operations related to the backend by coordinating with vendors, customers & internal teams.

➔ Manage the Backend process such as Appointment Confirmations, Reports Uploading with assertiveness.

➔ Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Vendor/DCs. Working closely with Vendors/DC, Corporate Customers and internal stakeholders for Appointment confirmation, reports and ensure timely action of completing tasks at hand.

➔ Ability to analysis the situation in hand and take a business decision to ensure Customer experience is not impacted

➔ Working knowledge of Google sheets/Excel

➔ The candidate should be self motivated and take initiatives and flexible to accommodate new responsibilities as and when the role demands.

➔ Good communication skills in English & Hindi.

➔ Additionally, should be Punctual, have an Eye to Detail, Quick learner, Team player, Basic computer Skills,& Professional approach towards work, with good work Ethics.