Collection Executive / Officer

Job Description – Debt Collection Tele Executive Job Title: Debt Collection Tele Executive Department: Collections / Recovery Employment Type: Full-Time Experience: 0–2 years in telecalling, collections, recovery, or customer service Job Summary - We are looking for a motivated and professional Debt Collection Tele Executive to contact customers regarding outstanding payments, understand their payment situation, and encourage timely repayment while maintaining a respectful and customer-focused approach. Key Responsibilities: - Make outbound calls to customers regarding overdue or outstanding payments. Inform customers about pending dues, payment deadlines, and available payment options. Follow up regularly with customers who have committed to making payments. Negotiate suitable payment arrangements within company guidelines. Maintain accurate records of calls, customer responses, commitments, and payment status. Handle customer questions and concerns professionally. Escalate disputed accounts or complex cases to the appropriate team. Achieve daily/weekly/monthly collection and calling targets. Follow company policies, collection procedures, and applicable regulations. Maintain confidentiality of customer and account information. RequirementsMinimum 12th pass; graduate preferred. Good communication skills in English and/or Hindi ; knowledge of the local language is an advantage. Comfortable making a high volume of outbound calls. Basic computer knowledge and ability to update CRM/system records. Good negotiation, persuasion, and listening skills. Ability to handle difficult conversations calmly and professionally. Previous experience in telecalling, BPO, collections, recovery, banking, NBFC, or customer service is preferred. Key SkillsTelecalling & follow-up Debt collection / recovery Customer handling Negotiation and persuasion Communication skills Target-oriented approach Basic computer/CRM skills Patience and professionalism Performance MetricsCollection/recovery achieved Number of successful customer contacts Promise-to-pay conversion and follow-up Call quality and compliance Daily/monthly productivity Accuracy of customer and account records Salary & Benefits :- Salary: ₹10K to 25K per month Performance-based incentives Attendance/performance incentives, if applicable Training and career-growth opportunities Other benefits as per company policy