Back Office Coordinator

Job Title:  Back Office Coordinator Company:  Glassix Location:  Gujarat, India (On-site) Department:  Sales & Operations About the Role Glassix is looking for a detail-oriented Back Office Coordinator to support our sales operations for our physical access control systems business (speed gates, flap barriers, and related security solutions). The ideal candidate will manage day-to-day sales administration, coordinate between sales, accounts, and dispatch teams, and maintain accurate records using Zoho CRM and Zoho Books. Key Responsibilities Manage and update lead, opportunity, and customer records in Zoho CRM — tracking pipeline stages, follow-ups, and conversion status Prepare and issue quotations, proforma invoices, and sales orders using Zoho Books Coordinate with the sales team to ensure timely follow-up on inquiries, quotes, and pending orders Generate GST-compliant tax invoices and ensure accuracy of billing details (HSN codes, GST rates, e-way bills where applicable) Track order status from confirmation through dispatch and installation, liaising with the technical/installation team Maintain updated records of AMC (Annual Maintenance Contract) renewals and follow up with clients on due dates Coordinate with accounts for payment follow-ups, outstanding invoices, and reconciliation in Zoho Books Prepare periodic sales reports and dashboards (weekly/monthly) for management review Handle customer queries and coordinate with the service team for after-sales support tickets Maintain product pricing sheets, catalogues, and documentation for the sales team Assist in preparing tender/bid documentation as required Required Skills & Qualifications Bachelor's degree in Business Administration, Commerce, or related field 1–3 years of experience in sales coordination, preferably in B2B/industrial/security equipment sales Hands-on working knowledge of  Zoho CRM  and  Zoho Books  (mandatory) Familiarity with GST invoicing, e-way bills, and basic accounting terminology Strong MS Excel skills (pivot tables, VLOOKUP, basic reporting) Excellent written and verbal communication in English, Hindi, and Gujarati Strong organizational skills with attention to detail Ability to multitask and coordinate across sales, accounts, and technical teams Preferred (Good to Have) Prior experience in access control, security systems, or building automation industry Experience handling AMC/service contract renewals Knowledge of Zoho Books' inventory and GST filing modules What We Offer Competitive salary based on experience Opportunity to work closely with a growing team in the security/access control industry Exposure to end-to-end sales operations, from lead to invoicing to after-sales