Conference Operations Specialist

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction

Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.

Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.

Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication

Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies

Go the extra mile to query resolution, request completion and process closure

Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

0 - 1 years in customer care background

Must be fluent in Hindi & English. Multilingual will be added advantage

Telephone etiquette, ability to comprehend and effective listening skills

Focus on quality control measures and processes

Problem Solving Acumen and conflict resolution skills

Multi-tasking ability with a keen sense of detail