Operations Manager Facility Management

Base Location Chennai, Bangalore, Hyderabad, New Delhi, Pune & Mumbai

Qualification Any Degree

Key Responsibilities :

Manage and oversee day-to-day facility management operations across assigned client locations.

Ensure effective delivery of Technical, Soft Services, Housekeeping, Security, MEP, and other facility management services.

Manage client relationships and ensure high levels of customer satisfaction and service quality.

Conduct regular site visits and audits to monitor operational performance and compliance.

Ensure adequate manpower deployment, attendance, shift management, and workforce productivity.

Coordinate with HR and recruitment teams for manpower requirements, deployment, and replacements.

Monitor SLA/KPI performance and ensure timely closure of operational gaps and client complaints.

Ensure compliance with statutory, safety, fire, environmental, and client-specific requirements.

Monitor service quality, productivity, consumables, equipment, and operational costs.

Review site-level MIS, manpower reports, incident reports, maintenance reports, and client feedback.

Identify operational risks and implement corrective and preventive actions.

Coordinate with vendors and subcontractors to ensure timely and quality service delivery.

Support the Business Development team during new client mobilization, site surveys, solution design, and operational costing.

Drive cost optimization, process improvement, employee productivity, and operational efficiency.

Manage escalations and resolve client concerns within agreed timelines.

Ensure timely submission of operational reports and MIS to management.

Conduct regular performance reviews with site teams and drive continuous improvement.

Lead the mobilization and transition of new contracts and ensure smooth handover from implementation to steady-state operations.

Prepare and implement SOPs, checklists, preventive maintenance schedules, and operational processes.

Key Performance Indicators :

Client satisfaction and retention

SLA/KPI achievement

Operational efficiency

Manpower productivity and deployment

Complaint resolution TAT

Contract profitability and cost control

Audit and compliance performance

Employee retention

Successful mobilization of new contracts

Service quality

Preferred Skills :

Strong experience in Integrated Facility Management / Facility Management Operations.

Good knowledge of Technical Services, MEP, Housekeeping, Security, Soft Services, and vendor management.

Excellent client handling and communication skills.

Strong problem-solving and decision-making abilities.

Good knowledge of SLA, KPI, SOP, audits, compliance, and service quality management.

Strong analytical and reporting skills.

Proficiency in MS Office and operational MIS.

Willingness to travel across client sites.

Strong leadership and team-management skills.

Operations Manager Facility Management .