Staff Site Reliability Engineer

About the role

The SRE team supports the Netskope suite of services. We are a team of software engineers focused on improving availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the engineering stacks. If you are passionate about solving complex problems and developing cloud services at scale, we would like to speak with you. What’s in it for you

You will be part of a growing team of renowned engineers in the exciting space of developing tools for infrastructure management.

Your contributions to our market-leading product support will significantly impact our rapidly-growing global customer base.

You will solve complex, exciting challenges and improve the depth and breadth of your technical and analytical skills.

What you will be doing

Partner closely with our development teams and product managers to architect and build features that are highly available, performant and secure

Develop innovative ways to smartly measure, monitor & report application and infrastructure health

Gain deep knowledge of our application stack

Experience improving the performance of micro-services and solve scaling/performance issues

Capacity management and planning

Function well in a fast-paced and rapidly-changing environment

Participate with the dev teams in 12X7 on-call rotations.

Ability to debug and optimize code and automate routine tasks.

Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis.

Required skills and experience

5+ years of experience troubleshooting Linux

Experience in managing a large-scale web operations role

Experience in one or more of the following: C, C++, Java, Python, Go, or Ruby

Experience with algorithms, data structures, complexity analysis, and software design

Hands-on working with private or public cloud services in a highly available and scalable production environment.

Experience with IaC tools like terraform

Experience with AWS is a plus

Knowledge of distributed systems a big plus

Previous experience working with geographically-distributed coworkers.

Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, developers, Product Managers, etc

Should have led teams, collaborating cross-functionally to deliver complex software features and solutions.

Education

BSCS or equivalent required, MSCS or equivalent strongly preferred