Customer Service/Customer Support - Internship (WFH)

About the internship:To support Crystal Ball customers by responding to queries, coordinating technical support, tracking issues and keeping customers informed until each issue is resolved or the next steps are clearly agreed.

Selected intern's day-to-day responsibilities include:

1. Respond to customer calls, emails and messages professionally and within the applicable SLA.

2. Log every complaint, repair, maintenance request, spares request and documentation query in the customer issue tracker.

3. Record the customer details, drone model/serial number, issue, severity, owner, next action and current status.

4. Classify issues as P1, P2, P3 or P4 based on customer impact and follow the approved SLA.

5. Coordinate with the technical and service teams for video assessments, troubleshooting, repairs, spares and on-site maintenance.

6. Keep customers updated at the required intervals, even when there is no final resolution yet.

7. Follow up with internal teams and escalate delayed or critical issues as per the escalation matrix.

8. Check warranty or AMC status before confirming whether maintenance or repairs are chargeable.

9. Coordinate maintenance certificates and service records, especially for RPTO customers preparing for audits.

10. Coordinate with sales and finance when repairs or spares depend on payment or approval.

11. Share only confirmed technical information and approved timelines. Do not promise a repair date, replacement or free service without approval.

12. Close an issue only after the work and outcome are recorded and customer confirmation or an approved closure basis is available.

13. Maintain a daily/weekly tracker of open issues, delays, pending actions and escalations.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 28th Oct'26 and 2nd Dec'26are available for duration of 3 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 20,000 - 25,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Flexible work hours, Job offerSkills required:Team Management, Client Interaction, MS-Excel, English Proficiency (Spoken), Customer Support and Customer AcquisitionOther Requirements:1. Candidates pursuing hospitality or having some experience in handling customers.About Company:We build aerial intelligence for Earth industries. Our products include drones, precision hardware, AI analytics, and one connected system that tells mining and construction operations exactly what is happening on their site and how much to trust it.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 400000 to 600000/yearWhat good performance looks like:

1. Customer issues are logged accurately and followed up on time.

2. Customers receive clear, professional updates and realistic expectations.

3. Critical and delayed issues are escalated promptly.

4. Repairs, maintenance, payments and service certificates are properly documented.

5. Open issues tracker is up to date and issues are closed only when closure is recorded.

Responsibilities

To support Crystal Ball customers by responding to queries, coordinating technical support, tracking issues and keeping customers informed until each issue is resolved or the next steps are clearly agreed.

Selected intern's day-to-day responsibilities include:

1. Respond to customer calls, emails and messages professionally and within the applicable SLA.

2. Log every complaint, repair, maintenance request, spares request and documentation query in the customer issue tracker.

3. Record the customer details, drone model/serial number, issue, severity, owner, next action and current status.

4. Classify issues as P1, P2, P3 or P4 based on customer impact and follow the approved SLA.

5. Coordinate with the technical and service teams for video assessments, troubleshooting, repairs, spares and on-site maintenance.

6. Keep customers updated at the required intervals, even when there is no final resolution yet.

7. Follow up with internal teams and escalate delayed or critical issues as per the escalation matrix.

8. Check warranty or AMC status before confirming whether maintenance or repairs are chargeable.

9. Coordinate maintenance certificates and service records, especially for RPTO customers preparing for audits.

10. Coordinate with sales and finance when repairs or spares depend on payment or approval.

11. Share only confirmed technical information and approved timelines. Do not promise a repair date, replacement or free service without approval.

12. Close an issue only after the work and outcome are recorded and customer confirmation or an approved closure basis is available.

13. Maintain a daily/weekly tracker of open issues, delays, pending actions and escalations.