Guest Relations Executive

Role Overview The Experience Executive is responsible for managing overall guest experience and supporting smooth floor operations within the store. The role focuses on hospitality standards, guest coordination, ambience management, and ensuring seamless communication between departments to deliver a premium customer experience. Key Responsibilities • Welcome guests professionally and ensure a smooth experience from entry to exit. • Coordinate guest flow, waiting areas, and floor movement to maintain operational efficiency. • Guide guests to relevant sections, counters, or team members based on their requirements. • Maintain store ambience standards including cleanliness, music, aroma, temperature, and presentation. • Coordinate effectively with Sales, Admin, Housekeeping, and Security teams for smooth day-to-day operations. • Monitor guest concerns, waiting time, and service quality, ensuring timely resolution and escalation when required. • Support crowd management during peak hours, events, and high footfall periods. • Share operational updates, guest feedback, and floor observations with the management team. • Ensure professional grooming, communication, behaviour, and brand representation at all times. Skills & Competencies • Strong communication and interpersonal skills • Guest handling and hospitality mindset • Floor coordination and operational awareness • Problem-solving and quick decision-making • Team collaboration and coordination • Professional presentation and conduct • Ability to work efficiently under pressure